Returns & Refunds policy

Client Care:

Celestial Jewelry is available via email or Instagram for any questions you may have. Usually you will receive a response in a few hours or days, but there may be some delay on the weekend or holidays.

Orders:

Once you order on this website, your order will be processed and shipped to you if all information is correct. Shipment within Switzerland will usually take 3 to 5 business days. For international orders, delays have to be taken into consideration.

Celestial Jewelry has the right to cancel any order and reimburse the clients when necessary. 

Warranty:

From the day of your order, you have 30 days to cancel your order and return the jewelry you bought from Celestial Jewelry.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail contact@celestial-jewelry.ch

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods that you - the client - or any third party has already worn or used in any way.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Rue de Pranou 22, 3976 Noës

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Repair:

If any damage was caused to the jewelry during shipment, Celestial Jewelry will repair it for free if returned in the 30 days after its purchase. After the 30 days, the jewelry may be repaired for a price dediced by Celestial Jewelry.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@celestial-jewelry.ch